The MYCredit Bucks has a number of privacy policies, statements and protocols in place that outline the way we gather information, how we might use that information, the circumstances we may disclose it and how we manage information.
At MYCredit Bucks, we are committed to maintaining the trust and confidence of visitors to our website.
The aim of this policy is to provide a clear understanding of what happens to the information you send to us and how we will use that personal information in providing our advice and services to you including how we protect that information in line with new GDPR legislation.
We first obtain information about you when you visit our website and contact us for advice on your debts and information on the services we offer. You can contact us either via email, an online form, online web chat or a phone call to us.
When you make an enquiry with us, we will use your personal information to contact you to discuss your financial situation and provide you with details on any solutions we might be able to offer you. During our initial advice stages, if you cannot provide additional information that is requested, we may not be able to progress with your application or enquiry.
We may use your personal information to contact you in regards to your enquiry and to process any application for a solution. We may contact you by the methods you have provided, for example via phone call, email, text message, communicating via online web chat or in writing/ by post.
After you have requested initial advice and if you decide to proceed with any of the services we offer, the sections below explain how we will process your personal data in order to provide that particular service.
Most of the personal data we process is obtained from you when you provide it directly to the MYCredit Bucks, but we may also obtain personal data about you from other sources in the course of the performance of our statutory functions and activities.
The personal data we collect from or about you or through our systems help us to comply with our legal obligations or to carry out our statutory functions and activities. The personal data we collect, the basis of processing and the purposes of processing.
Any information (including any personal data) that you provide to the MYCredit Bucks (e.g. in a complaint, in a merger notification, in response to a consultation or request for information issued by the MYCredit Bucks, or as part of MYCredit Bucks enquiries and investigations) may in certain circumstances be disclosed by the MYCredit Bucks to third parties, including our third party service providers and other recipients. The MYCredit Bucks may disclose such information to third parties where required or permitted to do so by law.
For further details of the situations in which the MYCredit Bucks may disclose personal data to third parties and for information on how the MYCredit Bucks collects and uses personal data.
The MYCredit Bucks has the power, under its legislation, to carry out unannounced searches of business premises and private homes, on foot of a search warrant issued by the District Court.
The aim of carrying out a search is to uncover evidence relating to an investigation being carried out by the MYCredit Bucks. It is possible that, during a search, the MYCredit Bucks may seize or copy material that contains private personal information. In order to protect such information – that is, information that is not related to the person’s work or business – the MYCredit Bucks has adopted a protocol known as our Privacy Protocol.
This protocol outlines the safeguards put in place by the MYCredit Bucks to protect the privacy rights of businesses and individuals when material is taken during the course of an unannounced search.
The MYCredit Bucks operates and uses appropriate technical and physical security measures to protect your personal data.
We have in particular taken appropriate security measures to protect any personal data held by the MYCredit Bucks from accidental or unlawful destruction, loss or alteration, and from unauthorised disclosure or access. Access to your personal data is only granted on a need-to-know basis to those people within the MYCredit Bucks whose roles require them to process your personal data and, in certain circumstances, to third parties.
If you would like to request that we amend the accuracy or completeness of your personal data, restrict the processing of your personal data or seek erasure of your data please contact our Data Protection Officer.